Ceylinco’s Greed (Pvt) Ltd.
October 30, 2007
My Grandmother is quite old, feeble, and weak. She just suffered a heart attack and a stroke.
So when the family decides to bring her to our house and keep her with all the creature comforts she needs, we call Ceylinco. Ceylinco SwiftCare is a home nursing service provided by the conglomerate, what else isn’t?
Anyway, we registered for the home nursing service and they send two nurses to look after granny dear everyday. But there is a major problem. SwifCare doesn’t have enough nurses to cope up with the demand. Are these people so greedy? Imagine Ceylinco cash-stripped!!! pfft….
Why I say this is that everyday a nurse gets ready to leave her shift and switch with the other nurse, but once the other nurse was indisposed and the previous one waited on complaining and making a general mess of things and moods. And the supervisor of shifts has the audacity to call and laugh out loud when complained to.
And what more? The nurses provided are straight from villages and haven’t heard of cleanliness. One was found sleeping on the bare floor with my granny’s pillows. Yech!
Are your’ll so desperate to hang on to customers to the point of sacrificing your supposedly good name?
October 31, 2007 at 2:27 am
Ceylinco’s arrogance or not I note a hint of intolerance in your remarks!
We can afford to have our granny’s in creature comfort for third world prices because of village girls like the one you describe. Please be kind to her and help her to learn our urban middle class ways.
October 31, 2007 at 8:35 am
What afford!!
We had to sell a family property to pay her hospital bills and we still have to pool our resources to pay the Rs 50,000 /- charged by SwiftCare
Taking care of a very weak and critically ill elderly lady is a job suitable only for a professional and a few weeks training given to people who sleep on cowdung won’t make them any more professional
“Please be kind to her and help her to learn our urban middle class ways.”
Excuse me. Kind. We already have it to the top our heads just running the house, and we hired these nurses to ease our burden.
If SwiftCare has the bloody audacity to charge 700 bucks a shift totaling 1400 rupees every 24 hours from us to be kind to others and help them learn our middle class ways they better pack up and shift operations to the moon…
October 31, 2007 at 8:39 am
“I note a hint of intolerance in your remarks!”
Of course I am. I pay these people for what they do and I have a right not to tolerate their un-professional conduct.
October 31, 2007 at 6:00 pm
It is not all the way Ceylinco’s fault either. It is very hard to find hardworking honest professionals in Sri Lanka. I’m pretty sure Ceylinco would get better people if they can find them in Sri Lanka or if government allows them to bring down workers from India. I have heard same kind of complain from all sort of companies about not having talented workers in Sri Lanka.
December 13, 2007 at 2:57 pm
I agree with Sam. This is not a ‘nursing only’ problem. It’s a national problem. Productivity is very low in Sri Lanka and the performance of majority of people are well below international or even by Indian standards.
I am the first to get a batch of nurses from India in 1995 to Nawaloka Hospital. Indian nurses a different breed. They are a cut above most our nurses. When returning to hospital for check ups after surgery, patients only enquired about the Indian nurses and this became a huge embarrasment caused a lot of friction between Sri Lankan nurses and the Indian nurses -including racial slurs. However now most Colombo hospitals employ Indian Nurses.
December 13, 2007 at 3:04 pm
I agree with Sam. This is not a ‘nursing only’ problem. It’s a national problem. Productivity is very low in Sri Lanka and the performance of majority of people are well below international standards.
I am the first to get a batch of nurses from India in 1995 to Nawaloka Hospital. They are a different breed and a cut above most our nurses. In fact they were so good that it became very embarrassing to the local nurses and to all of us.
December 14, 2007 at 3:30 am
I agree with you Mr. L Dalpadado, that low productivity is a national problem and will be for a long time no matte who comes to power. But I never stated that it is only a nursing problem. I was merely pointing out how inefficient Ceylinco Swiftcare is and how I am affected by it.